Legal Stuff
Service as It Should Be
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
Shipping and Delivery
What You Need to Know
We operate Monday -Thursday and have a 1-4 day Processing frame.
Depending on order volume- Items will ship from Dallas, TX, Myrtle Beach, SC, USA. Please be sure your shipping address is accurate. Shipping could be as soon as three days or as long as two weeks. Small batch production.
Our Return Policy
Everything You Need to Know
**No returns or refunds on size attachment orders or any order that does not contain a machine.
7-Day window for the machine - Buyer is responsible for return shipping costs and any loss in value and/or re-stocking fee as determined by the seller. (To comply with EU law which requires sellers to offer a 14+ day return policy for items shipping to the EU, We accept returns with a 14-day window for EU customers Only. )
We do not accept exchanges unless the item you purchased is defective, determined by an employee of DreadlockMachines.com.
In circumstances where you consider that a product is defective, you should promptly contact us at CustomerSupport@DreadLockMachines.com with photos/videos and details of the product and the defect.
You can send the item you consider defective to:
To: Hardings Team
500 Westover Dr #70293
Sanford, NC 27330
*We advise that you track your item; we are not responsible for lost parcels.
Upon receipt of the returned product, we will thoroughly examine it and notify you whether you are entitled to a replacement due to the defect.
If you are eligible, we will send you a replacement product.
*We do not refund shipping if your item is deemed dysfunctional and will consider offering you credit for your shipping cost for another purchase. The customer must submit the original receipt/invoice to CustomerSupport@DreadLockMachines.com within 48 hours of the replacement request.
Warranty Disclaimer
About Our As-Is Policy
We advise all to seek a hair professional for the best practices for the texture of fiber you are working with. The information provided by DreadLockMachines ("we," "us," or "our") on https://www.dreadlockmachines.com or https://dreadlockmachines.etsy.com (the "Site(s)") and Social Media is for general informational purposes only. All information on the Sites and Social Media is provided in good faith; however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site(s) or our Social Media. UNDER NO CIRCUMSTANCE SHALL WE HAVE ANY LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE(S) OR OUR SOCIAL MEDIA OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE(S) AND OUR SOCIAL MEDIA. YOUR USE OF THE SITE(S) AND OUR SOCIAL MEDIA AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE(S) AND OUR SOCIAL MEDIA IS SOLELY AT YOUR OWN RISK.